Mike Stephan — Head of IT CRM Sales & Communication
Mike Stephan
const role = Head of IT CRM Sales & Communication
// Profile
IT leader (team lead) with an unusual path: after ~20 years in healthcare with leadership and site responsibility, a 2020 career switch to software engineering — and within four years from career-changer to IT team lead.
Focus: cloud & identity (Azure, EntraID, Zero Trust), headless / API-first web and eCommerce, and AI-driven automation. Architecture, build and operations from one source.
“The credit belongs to the one who is actually in the arena … who strives to do the deeds; who knows great enthusiasms, the great devotions.” — Theodore Roosevelt, 1910
// Experience
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Head of IT CRM Sales & Communication()
Oct 2024 – present@ Industrial group · drive technology · Nuremberg
- Ownership of the IT landscape around CRM, sales and communication
- Identity & Zero Trust (Microsoft EntraID), web analytics (Matomo)
- Team building and people development
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IT Project Manager eCommerce()
Jul 2023 – Sep 2024@ Industrial group · drive technology · Nuremberg
- eCommerce / headless projects, API-first architectures
- Agile project management (Scrum)
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IT Project Manager eCommerce()
Oct 2022 – Jul 2023@ Global technology group · Nuremberg
- eCommerce projects in a corporate environment
- IT test management during a carve-out
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RPA & Test Management()
Feb 2022 – Sep 2022@ Global technology group · Nuremberg
- Robotic Process Automation (Certified RPA Practitioner)
- Test development, test automation & test management
- UI/UX testing, agile delivery (Scrum)
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IT Support & Operations()
Dec 2023 – present@ Die Beratungsmanufaktur GmbH · diebema.de
- Full IT responsibility for a finance & real-estate advisory firm
- Ongoing headless relaunch (WordPress → Next.js/TypeScript)
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Pro-bono IT & operations work()
Oct 2022 – Jul 2025@ SquareDancers.info
// Earlier career
Around 20 years in healthcare, the last five self-employed as a nursing-service director & QM consultant — with leadership, site and home-management responsibility for up to 100 staff. The foundation for today’s IT leadership: people, processes, ownership.
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Nursing-service director & QM consultant (self-employed)
2015 – 2020@ mein Pflegeprofi
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Nursing-service director & deputy home manager (96 residents, ~90 staff)
2019 – 2020@ AWO Nürnberg
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Regional site manager, Northern Bavaria (~50 staff)
2018@ MC24 Pflege GmbH
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Nursing-service director, intensive care (~100 staff)
2016 – 2018@ ANITA Kerner GmbH & Co. KG
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Deputy director & registered nurse
2001 – 2015@ Arche Noris gGmbH a.o.
// Education
- IT Specialist — Application Development LUTZ & GRUB AG · ACADEMY · 2020 – 2022
- Nursing-service management, care management Bildungszentrum Nürnberg · 2017 – 2019
- Medical devices officer TÜV Süd Akademie · 2015
- Emergency medical responder Malteser Schule Regensburg · 2010